Customer Interview Insights for Local Environmental Charity
Running structured customer interviews for a local environmental charity.
Photo: Mikhail Nilov / PexelsCustomer Interviews · 1 MonthThe Brief
What you'd be taking on
A set of customer interview insights for a local environmental charity, delivered as a real RogueBoard project. A local environmental charity needs this because they're building without direct customer input.
The Programme
Six phases, brief to handover
Every RogueBoard project runs the same six phases. Each one below carries the part of the brief it owns.
The task-by-task breakdown is written with the team when the project starts and opens in the workspace on day one. What's below is the brief as it stands today.
Discovery
Get inside the problem before touching the work: scope, constraints, and who you're building for.
What you need coming in
- Beginner-friendly
- Own laptop
- Comfortable with spreadsheets
- Willingness to commit 3–5 hours per week
Discovery task list · opens in the workspace when you join
Research
Gather the evidence the decisions will rest on.
The objectives to work against
- Draft an interview discussion guide
- Recruit and schedule interviewees
- Conduct and record the interviews
- Deliver a synthesis of key insights
Research task list · opens in the workspace when you join
Planning
Split the work, pick the tools, agree the dates.
Who does what · 4 roles
Project Lead
Coordinates the team and owns the final deliverable.
Researcher
Gathers and structures data to support the brief.
Data Analyst
Turns raw findings into clear numbers and charts.
Presentation Lead
Builds the final report or deck for delivery.
Tools the team runs on
Planning task list · opens in the workspace when you join
Execution
The build. Most of the hours on this project live here.
Skills you'll practise here
Execution task list · opens in the workspace when you join
Quality Assurance
Check the work against the standard before the client ever sees it.
How the founder judges done
- A set of customer interview insights completed to brief
- Approved by the project owner
- Delivered within the agreed timeframe
QA task list · opens in the workspace when you join
Delivery & Reflection
Hand it over properly, then write down what the team learned.
What the client walks away with
A set of customer interview insights that a local environmental charity can put to immediate use.
Handed over
- Short handover notes for the project owner
Delivery task list · opens in the workspace when you join
FAQs
Common questions
Is this project paid?
No — RogueBoard projects are unpaid. What you earn is real experience, portfolio evidence, and a verified reference.
Can beginners join?
Depends on the role — check the Difficulty rating and each role's required skills above. Several roles on this project are beginner-friendly.
What if I miss a meeting?
Let your Project Lead know in advance where possible. One missed check-in won't remove you from the team, but consistent attendance is expected.
Can I leave early?
You can step back from a project, but try to hand off your work cleanly so the team and the credential process aren't disrupted.
Will I receive a reference?
Yes — completing your role to the agreed standard earns a verified RogueBoard credential and a reference you can point employers or clients to.